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To switch to
Online status, click Set online statusTo switch to
Paused status, click Set pause statusTo switch to
Offline status, click Set offline status
Agent panel with chats
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Click on the status at the top of the agent panel
Select status, what you need
Status Description
Online
Switch to Online status, when you're ready to receive new chats.
An agent with an online status will see new messages and chats on the communication panel of the application , and will be able to process them and send responses.
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An agent with the offline status will see only previously received chats on the communication panel , and will be able to process them and send responses. New chats are not distributed to paused users.
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An agent with the offline status will see only previously received chats on the communication panel , and will be able to process them and send responses. New chats are not distributed to offline agents.
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