Upon receipt of a new chat from a client who did not previously write through the current communication channel, the client’s contact will not be determined. In this case, the client can be linked to the existing contact or to the newly created.
Bind contact
Click
near the client’s avatar in the operator’s communication panel:
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After linking a client to a contact, a new communication option will appear in the contact card.
Unbind contact
In order to unbind the contact, click [start the process] and select [unbind the channel from contact].
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