Here you will find the step-by-step description on how to switch agent status and a description of the statuses to choose the appropriate one
Switch status
Agent panel without chats
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To switch to
Online status, click Set online statusTo switch to
Paused status, click Set pause statusTo switch to
Offline status, click Set offline status
Agent panel with chats
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Status description
Online
Switch to Online status, when you're ready to receive new chats.
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