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In the text input field, the agent has next options:
Emoji
To send an emoji, click the button 
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The selected emoji will be inserted into the text input field.
Answer templates
To simplify and speed up the work, you can use answer templates.
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Note. You can add your answer templates. Follow the link |
Attach file
Beesender chats allow you to send and receive files of various formats
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The selected file will be sent to the client
Knowledge base
You can send useful information to the client using knowledge-base articles
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Click
or in the answer box type / and select /base, or type /base and press enterIn the opened window select a knowledge-base article
As a result, the selected knowledge base article will be inserted into the text input field. You can edit this text as you wish.