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As a result, the selected knowledge base article will be inserted into the text input field. You can edit this text as you wish.
Run an action
The text input field allows you to invoke chat actions by entering the character /
What functions can be called?
/answer – calls the answer template send action
/run – calls the business-process send action
/forward – calls the transfer to another agent/chatbot action
/close – calls the close chat action
/attach – calls the attach file action
/base – calls the send a knowledge base article action
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Type / and select action, what you need, or type one of the actions and press enter