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Click
near the client’s avatar in the operator’s communication panelIn the opening window that opens from the directory, select a contact or create a new one.
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After linking a client to a contact, a new communication option will appear in on the contact card.
Unbind contact
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Select a chat with a contact or start a new chat with a contact
Click
Select [Run a process]
Select [Unbind the channel from contact]
Update the page to see the result
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The communication option will be removed from the contact card. The client will not be identified during subsequent chats. |
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