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In the text input field, the agent has next options:

• Send emoji

• Use answer template

• Attach file

• Send knowledge base article

• Run an action using /

Emoji

To send an emoji, click the button

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Beesender chats allow you to send and receive files of various formats[gif]

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1. Click or in the answer box type / and select /attach, or type /attach and press enter

2. In the opened window select a file

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