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Install the
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Beesender Omnichannel application
Install from the file
Go to Application Hub
Select New application
Select Install from file
Select BeesenderOmnichannel package
Click Install
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Done. After successful installation, proceed to the next step. |
Install from Marketplace
Go to Application Hub
Click New application
Select Marketplace powered
Select the application Beesender Omnichannel
Click Install
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Done. After successful installation, proceed to the next step. |
BeesenderOmnichannel settings
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Go to the section Chat
Click Action
Select Sychronize Synchronize
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After successful synchronization, you can proceed to adding channels |
If you don't have
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an OmniToken
Go to the section Chat
Click Action
Select Sychronize Synchronize
Fill in the next fields:
Account name
Phone number
Email
Click Send
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Go to the System designer > Chat configuration > Channels
Click + and select Website
Fill in the next fields:
Channel name – Value at your discretion
Domain – Fill in your website domain (for example: beesender.com)
Chat queue – Select chat queue from the list
Active – Set the checkbox if you are ready to use the channel
As script – Set the checkbox
As vue component – Don’t set the checkbox
Copy the Script and use it on you your Website
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Important! In a situation where a person opens a widget, but does not write anything yet, a chat is created in the system. To ignore this signal, this line is added to the script:
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Select the existing Bot or Create New (follow the link https://beesender.atlassian.net/wiki/spaces/UM/pages/884703295/Viber#Create-Bot-Account )
Copy Token
Go to the Creatio
Go to the System designer > Chat settings > Channels
Click + and select Viber
Fill in the next fields:
Channel name – Value at your discretion
Token – Token from Bot Account Viber
Chat queue – Select chat queue from the list
Active – Set the checkbox if you are ready to use the channel
Click Add
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Create Instagram Business Account https://beesender.atlassian.net/wiki/spaces/UM/pages/3154968590/Instagram+Direct#Preparing-an-Instagram-account.
Connect to Facebook https://beesender.atlassian.net/wiki/spaces/UM/pages/3154968590/Instagram+Direct#Connecting-Instagram-account-to-Facebook
Go to the Creatio
Go to the System designer > Chat settings > Channels
Click + and select Instagram
Continue with Facebook (Facebook Account)
Click Next
Select a Page from the list
Click Attach page
Fill in the next fields:
Channel name – Value at your discretion
Chat queue – Select chat queue from the list
Active – Set the checkbox if you are ready to use the channel
Click Add
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