...
| Info |
|---|
The package in which you create a business process must depend on the Beesender package |
| Table of Contents |
|---|
What elements make up a chatbot?
When creating a chatbot, you will use the following main business process elements:
...
| Info |
|---|
Use Beesender: Text message element to send messages without buttons, for example, greeting, parting, some information, when you don’t expect a response to this message |
As you already know, the Beesender: Text message has the following mandatory parameters:
Filed | Value |
|---|---|
ChatId | [#ChatId#] |
ClientId | [#ClientId#] |
OperatorId | [#OperatorId#] |
Text | The message you want to send |
In the Text field, you can not only write text but also enter the parameters read from the object. It can be like the name of the contact, today's date, and so on.
...
First, add the element Read data and select Contact in the Object field
Next, select the element User task
Select Beesender: Text message from the list
Fill in the fields: ChatId, ClientId, OperatorId
Click on the Text field and select Formula
Text that you type without using a parameter must be enclosed in quotation marks, for example: “Contact “Contact information: “
To add a parameterconnect the parameters together into one text, use the + sign
To add a new line use “\n”
To convert a parameter whose data type is not a string, convert it. To do this, after the parameter brackets, write: .ToString(), for example: [#Date#].ToString()
...
- "Contact information:"+"\n"+"\n"+"Name: "+[#Read Contact data.First item of resulting collection.Full name#]+"\n"+"Date of birth: "+[#Read Contact data.First item of resulting collection.Birth date#].ToString()+"\n"+"Mobile phone number: "+[#Read Contact data.First item of resulting collection.Mobile phone#]
...
6. Click Save to close Formula
7. And click Save, to save your process
8. Open your channel and write a new message to trigger a chatbot
...
| Tip |
|---|
As result, you receive the next message: Contact information: Name: Full name from a contact card |
...
Follow the link to learn more about working with the [Formula] process element
Beesender: Button message
| Info |
|---|
Use Beesender: Button message element to send messages with buttons OR when you want to receive an answer to your question. |
The Beesender: Text message has the following mandatory parameters:
Filed | Value |
|---|---|
ChatId | [#ChatId#] |
ClientId | [#ClientId#] |
OperatorId | [#OperatorId#] |
Message | The message you want to send |
Button 1 - Button 9 | The text displayed on the button for selecting the client's response to the chatbot. During the dialogue with the chatbot, only those buttons that are filled in are displayed |
Answer | Leave this field blank |
Beesender subprocesses
The Beesender package includes several processes, that can be useful in your chatbot business process.
...