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For example, let’s try to create the next case:

1. Chatbot sends contact information (we will use the already configured logic)

2. Chatbot asked: “Please confirm that the information provided is correct” and show 2 buttons:

   • Confirm

   • Decline

3. If the client clicked Confirm, the bot writes: “Thank you, the information is confirmed”

4. If the client clicked decline, the bot writes: “Please enter a valid full name” and replaces the full name in the contact card with the information that the client enters

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1. Select the element User task

2. Select Beesender: Button message from the list

3. Fill in the fields:

   • ChatId, ClientId, OperatorId

   • Message: Please confirm that the information provided is correct

   • Button 1: Confirm

   • Button 2: Decline

4. Add element OR

5. Click on a flow and set the condition:

   • parameter Answer from Beesender: Button message element == parameter Button 1 from Beesender: Button message element

     Image Added

6. Add another flow from element OR and set the condition:

   • parameter Answer from Beesender: Button message == parameter Button 2 from Beesender: Button message element

     Image Added

7. Add the last flow from element OR to Beesender: Button message element and select flow type = Default type – this is necessary so that if the client doesn't select the buttons, but writes something, the process doesn't break, and repeats the previous question

   Image Added

8. Add Beesender: Text message element on Confirm flow and field in fields:

   • ChatId, ClientId, OperatorId

   • Text: Thank you, the information is confirmed

9. Add Beesender: Button message element on Decline flow and field in fields:

   • ChatId, ClientId, OperatorId

   • Message: Please enter a valid full name

   • Leave all other fields blank

10. Add Modify data element, select Contact object, where Id = Id from Read Contact data element

11. Select column Full name and set to this field the parameter Answer from previous Beesender: Button message element

12. Image Added

    Save your process

    Image Added

13. Go back to your channel and write a new message to trigger a chatbot

14. Select buttons to see the result

Beesender subprocesses

The Beesender package includes several processes, that can be useful in your chatbot business process.

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