...

To troubleshoot issues with chat functionality or synchronization errors, verify the values of the BeesenderOperatorToken and BeesenderOperatorAppId system settings. These settings must correspond with each other and should not have checkmarks (checkboxes) enabled. Ensure that both settings have a token value without spaces at the beginning or end of the token-containing string.

Synchronization error

400 Error during synchronization

If you are using a Creatio demo environment, it is likely that this error means that the limit of records in one of the system tables has been reached.

First, check the number of records in the BeesenderLog table. To do this, run the following SQL query:

 SELECT COUNT(*) FROM "BeesenderLog"

If you see that the number of records has reached 1000, feel free to delete them by running the following query:

 DELETE FROM "BeesenderLog"

401 Error during Synchronization

...