...
Follow the instructions below to set up this functionality for your Beesender chat:
...
To set up this functionality for your business, simply follow the steps below:
Create a new business process in a package that depends on the Beesender package.
Add a signal element and configure it as follows:
Which type of signal is received? = Object signal
Object = Beesender Chat
Which event should trigger the signal? =Record modified
Changes expected In any of the selected fields
Agent
The modified record must meet filter conditions, Actions:
Agent – is filled in
Quantity in Agent (by column User) in Agent in Beesender chat >0
Type = Human
Add the Read data element and configure it as follows:
Which data read mode to use? = Read the first record in the selection
Which object to read data from? = Beesender Chat
How to filter records?
Id = Select an Id parameter from the Signal element
What record data should the process read?
Agent
Contact’s channel name
Last Operator (system column)
Add the Read data element to read the agent’s name:
Which data read mode to use? = Read the first record in the selection
Which object to read data from? = Contact
How to filter records?
Id = Select the ‘Last Operator (system column)’ parameter from previous Read data element
What record data should the process read?
First name
Add a User task and select Beesender: Text message. Configure it as follows:
ChatId – Select an Id parameter from the ‘Signal’ element
ClientId – Select a ‘Contact’s channel name’ parameter from the ‘Read data' element from Step 2
OperatorId – Select an 'Agent' parameter from the ‘Read data' element from Step 2
Text – Insert the message text that you want to send to the user during non-working hours, using the agent’s name, from step 3. For example: "Hello! My name is "+[#Read agent's name.First item of resulting collection.First name#]+". How can I assist you today?"
