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Service bot settings via the Welcome bot configuration section

Настройка сервисного бота производится в разделе Welcome bot configuration. На вкладке Service bot расположены группы полейThe Service Bot configuration is done in the Welcome Bot configuration section. The Service Bot tab contains different field groups.

The Welcome Bot Phrases tab description

Настройки и реплики сервисного бота расположены на вкладке Service bot. Вкладка содержит следующие группы полейThe settings and phrases for the Service Bot are located in the Service Bot tab. This tab includes the following field groups:

• Settings

• Main menu buttons

• Leave a request

• Request status

Settings

Группа полей Settings содержит чекбоксыThe Settings field group consists of checkboxes:“Report

• "Report an

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• issue" is used

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“Leave a feedback” is used – если проставить галочку, кнопка “Leave a feedback” будет доступна в главном меню

“Suggest an idea” is used – если проставить галочку, кнопка “Suggest an idea” будет доступна в главном меню

“Request status” is used – если проставить галочку, кнопка “Request status” будет доступна в главном меню

“Add information” is used – если проставить галочку, пользователь сможет дополнить свой запрос при просмотре статуса запроса

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• : If selected, the "Report an issue" button will be available in the main menu.

• "Leave a feedback" is used: If selected, the "Leave a feedback" button will be available in the main menu.

• "Suggest an idea" is used: If selected, the "Suggest an idea" button will be available in the main menu.

• "Request status" is used: If selected, the "Request status" button will be available in the main menu.

• "Add information" is used: If selected, the user can add additional information to their request when viewing the request status.

• "Cancel request" is used: If selected, the user can cancel their request when viewing the request status.

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Main menu buttons

На вкладке Main menu buttons расположены текста кнопок главного меню для сервисного бота.

Leave a request

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The “Main menu buttons” fields group contains the text for the main menu buttons of the Service Bot. You can customize their text. The fields are mandatory to fill in only if the corresponding checkboxes are enabled.

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Leave a request

The "Leave a request" fields group includes a list of text fields that correspond to the chatbot's replies and buttons used in the process of creating a request. These are triggered when the user clicks on one of the following main menu buttons: "Report an issue," "Leave feedback," or "Suggest an idea." You have the flexibility to rephrase them according to your preference.

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Request status

The "Request status" fields group includes a list of text fields that correspond to the chatbot's replies and buttons used in the process of providing information about a request to the user. These are triggered when the user clicks on the "Request status" button. You have the flexibility to rephrase them according to your preference.

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