Feedback Bot is an advanced chatbot designed to streamline feedback collection and analysis. It engages users, captures valuable insights, and provides comprehensive analytics for data-driven decision-making.
Feedback Bot operates as follows:
After the agent closes the chat, Feedback Bot kindly requests a moment of the customer's time.
Feedback Bot then asks whether the consultation with the agent was helpful, offering two options: yes or no.
Next, Feedback Bot prompts the customer to rate the consultation on a scale from Excellent to Terrible.
Feedback Bot invites the customer to leave a comment about the consultation. If the customer agrees, Feedback Bot requests their input.
Finally, Feedback Bot bids farewell and closes the chat.
If the customer does not provide feedback within a specified time, Feedback Bot sends a message expressing regret for not receiving their response, says goodbye, and closes the chat.
...
Feedback Bot securely stores all customer-provided information within the system.
This data is presented in the following formats:
Within the chat card under the dedicated Feedback tab.
In the contact card of the customer who submitted the feedback.
In the agent card associated with the feedback