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More information on how to add agents and chatbots, as well as how to create channels, can be found through the links and in the Quick Start section. |
Feedback Bot Configuration
Customize Chat Categories for Feedback Bot
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By selectively enabling the Feedback Bot for specific agents, you ensure that feedback collection is targeted to the desired interactions, allowing for valuable insights and continuous improvement.
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Configure Timer for Automatic Chat Closure
Set up a timer to automatically close the chat if the customer does not respond within a specified time. Follow these steps in the system designer:
Access the system designer.
Navigate to the system settings.
Locate the system setting named "Feedback Await Duration for Chat Closure" by entering the name in the filter.
Specify the duration in seconds after which the chat will be closed if the customer does not respond to the Feedback Bot messages, i.e., does not provide feedback.
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Note: The default value is 3600 seconds, equivalent to 1hour. |
By configuring the Feedback Await Duration for Chat Closure, you can control the time limit for gathering customer feedback and ensure the timely closure of unresponsive chats, optimizing the feedback collection process.
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