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To resolve this issue, please contact Creatio technical support and request that static content be enabled. Specifically, ask for the "UseStaticFileContent" flag to be turned on.

The Chatbot Not Recognizing Client Button Clicks

Issue: You've properly configured your chatbot and ensured that all flows after the Beesender: Ask a question element are accurately set up. However, the chatbot doesn't recognize when a client clicks a button. This could be due to an unseen space at the beginning or end of the button text.

Solution: Eliminate Excess Spaces in Button Text

To address this, go to the chatbot process in the Business Process Designer. Identify the Beesender: Ask a question element where the chatbot seems to stall. Investigate each button for potential spaces at the start or end of the button text. If found, these spaces need to be removed. Don't forget to save your modifications to the process.