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More information on how to add agents and chatbots, as well as how to create channels, can be found through the links and in the Quick Start section. |
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Feedback Bot Configuration
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That's it! The Feedback Bot will now be triggered when an agent selects a category upon closing the chat, ensuring feedback collection only for relevant chat categories. |
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Configure Negative Feedback Alert Recipients
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By configuring the Negative Feedback Alert Recipients, you ensure that the relevant users are promptly notified of any negative feedback, allowing for timely follow-up and resolution.[video]
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Enable Feedback Bot for Specific Agents
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