...
By selectively enabling the Feedback Bot for specific agents, you ensure that feedback collection is targeted to the desired interactions, allowing for valuable insights and continuous improvement.[video]
...
Configure Timer for Automatic Chat Closure
...
By configuring the Feedback Await Duration for Chat Closure, you can control the time limit for gathering customer feedback and ensure the timely closure of unresponsive chats, optimizing the feedback collection process.[video]
...