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The chatbot process will start if the chat is transferred to the chatbot. The chat will disappear from the list of chats in the window of the current agent.
After successfully transferring a chat to another agent, the reason for the transfer, which we indicated in the input field during the transfer, will be displayed in the communication panel only for the agent to whom the chat was transferred. You can view it in the translation separator by clicking on the arrow.
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Run a process
You can start the process by a chat. By default, the Unbind contact from channel process is available. You can add your processes using the instructions on the link.
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