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This section walks you through the basics of using the agent panel.

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1 Bind chat client to contact card

2 – Current chat

3 Chat actions

4 – Message separator

5 Message status

6 Pre-clipboard for files

5 7 – Input field expansion

6 Emoji

7 Templates

8 8 – Send message button

9 – Current open chat

10 – New unopened chat

11 – Chat put on hold

12 Knowledge base

13 Attaching files

9 14 Knowledge base Templates

10 15 Send message button Emoji

To learn more about each feature, please use the following links:

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