Page Comparison

{Chat-Number} started by Client • {Channel name}

The client initiated a chat in the channel

Started by {Agent name} • {Channel name}

Initiating a chat by an agent through the chat card with the help of the 'Continue chat' button

Initiating a chat by an agent through a contact card with the help of the“Communication options” detail

Closed by {Agent name} • {Time}

Chat closed through communication panel:

• Chat actions → Close chat

• cross on the chat box

Closed by manual action • {Time}

The chat is closed through the chat card with the help of the ‘Closed’ checkbox

The chat is closed through the Beesender chats section with the help of the ‘Close chat’ button

Closed by process• {Time}

Chat closed using chatbot, the business process of which contains the 'Change data' element of the chat, where the value of the chat closing method is “Closed by process”

Closed by {Chatbot name} • {Time}

Chat closed using chatbot, the business process of which contains the 'Change data' element of the chat, where the value of the chat closing method is not set

Closed by automatic process – No answer from Client • {Time}

The chat was closed automatically due to the fact that the client does not respond (the ‘Close chats without messages’ setting is enabled and a value is set for it 'Time for closing chat after last message (minutes)')

Transferred by Automatic process • {Time}

The chat was transfered automatically due to the fact that the agent does not respond to the client in the chat within the time set in the setting 'Time for changing agent (minutes)' (‘Transfer chats without agent answer’ setting enabled)

Transferred by {Agent name} • {Time}

Transferring chat through the communication panel:

• Chat actions → Transfer chat

Transferring chat to a free agent using a chatbot