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Types of message statuses
Delivered
Sending error
Read (available on channels: Viber, WhatsApp Twilio, Instagram Direct, Facebook Messenger, Widget)
If something went wrong and the agent message could not be sent to the client, then this message will be displayed in the communication panel as unsent with the status sending error. To resend it again, you need to click on the arrow that appears next to the message .
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To learn more about each feature, please use the following links:
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