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This section walks you through the basics of using the agent panel.

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1 Bind chat client to contact card

2 – Link to the current chat card

3 Chat actions

4 Message separator

5 Message status

6

7 Pre-clipboard for files

7 8 – Input field expansion

8 9 – Send message button

9 – Current open chat

10 – New unopened chat

11 – Chat put on hold

12 Current open chat

13 Knowledge base

13 14 Attaching files

14 15 Templates

15 16 Emoji

Types of message separators in chat

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