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  1. Click (blue star) or in the answer box type / and select /attach, or type /attach and press enter

  2. In the opened window select a file

  3. Click on send button or the Enter key.

The selected file will be sent to the clientgo to pre-clipboard for files and after that you can send it using the send button or the Enter key.

Knowledge base

You can send useful information to the client using knowledge-base articles

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