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| panelIconId | ad641a8d-8ea8-45d9-a676-324bae053323 |
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| panelIcon | :beesender: |
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| panelIconText | :beesender: |
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| bgColor | #FFF0B3 |
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Dear friend! Thank you for choosing Beesender. We will try our best to help you to get the maximum value out of our product. Feel free to contact us if you have any questions, troubles, or ideas. |
You can reach our technical support via different channels:
submitting the support request to a Customer Portal
email support@beesender.com
using a chatbot on the website https://beesender.com
| Panel |
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| panelIconId | atlassian-warning |
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| panelIcon | :warning: |
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| bgColor | #EAE6FF |
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Kindly review the instructions provided below to ensure that all requirements for creating a service case are met. Providing detailed information will facilitate expedited assistance. Please refer Troubleshooting - User Manual - Confluence before initiating the service case creation process. It is possible that your issue may be resolved immediately by referring to the manual.
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A brief description of the problem.
Description
A detailed description of the problem issue encountered (Current behaviour vs. Expected behaviour) with screenshots (Creatio interface and browser console), or screencasts. Please do not forget to provide access to your system, if you want us to check the issue immediately.
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Support team service exceptions
| Panel |
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| panelIconId | atlassian-info |
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| panelIcon | :info: |
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| bgColor | #EAE6FF |
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Business processes
Please note that support team only provide the initial consultation to the issues that are connected or related to business processes. Support The support team won’t be able to fix or make adjustments to the business processes created on client’s side. Modifications in Beesender packages
In case you’ve made the choice to open up and modify the default logic of the Beesender package – this automatically removes the possibility for our team to provide you with the support. |