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The Agent must be active;
The Agent works with chats in this channel;
The Agent is in the "Online" status;
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Learn more about the "Active" sign, operator channels and operator workload. |
The search is repeated every 5 seconds if no agents are found that meet all the above conditions. If there is more than 1 agent that fulfils the condition in step 1, then the search is continued.
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The Agent must be active;
The Agent works with chats in this channel;
The Agent is in the "Online" status;
Agent is included in the selected Agent’s group.
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the "Time for changing agent (minutes)" timeout does not distribute the chat to another operator;
the chat will not be closed by the timeout “Time for closing chat after last message (minutes)";
when determining a free slot on the agent agent’s vacancy, the chat is not counted as an open chat on the agent.
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