...
| Note |
|---|
Important! In a situation where a person opens a widget, but does not write anything yet, a chat is created in the system. To ignore this signal, this line is added to the script:
|
SMS ( Twilio)
Follow the simple steps and you'll be up and running in no time:
Go to the System Designer and open the Chat settings section.
On the Channels detail, click + and select SMS.
...
Enter a name for the channel (e.g., SMS) in the Channel name field.
Go to your Twilio account and log in.
Click on My first Twilio account. On the Account Info tab you'll see two fields:
Account SID
Auth Token
...
Copy the Account SID value from this page and paste it into the Twilio AccountSid field in Creatio.
Copy the Auth Token value from the Twilio page and paste it into the Twilio AuthToken field in Creatio.
Click View all numbers
...
Select the paid number you wish to connect that supports SMS.
...
Click on the selected number.
Copy the Webhook from the channel addition window in Creatio
Paste the copied Webhook into the A Message Comes In field in the 'Messaging Configuration' window.
...
Click Save Configuration.
Copy the phone number.
Navigate back to the Creatio channel addition window and paste the phone number into the field labeled Phone Number.
Enter the chat weight.
Click Add.
| Tip |
|---|
That's it! You have successfully added the SMS channel to Creatio using an Upgraded Twilio account. |
Workplace
To connect your Workplace channel to your system, it's necessary to first create a Workplace account. If you already have an account, you can proceed to the steps for adding a channel in Creatio. We would like to guide you through the process of creating a Workplace account and adding a channel in Creatio, so you can start utilizing Workplace in your system effectively. Thank you for choosing our guide as a resource, and we hope to provide you with a helpful experience.
...