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Basic | Business | Premium | |
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Package cost, % of the subscription cost | Free | 10% of the licenses price | 20% of the licenses price |
Case registration time | 24/7 | 24/7 | 24/7 |
Case registration channels |
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Support hours (GMT +1/+2/+3/+8/+10 ; GMT -2) | 9 am – 6 pm | 9 am – 6 pm | 24/7 |
Communication channels with the support team |
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Response time for high-priority cases, working hours |
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Response time for incidents of 2-4 priority, working hours |
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Case processing |
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Number of authorized contacts eligible to submit support cases |
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Answers to system administrator’s question |
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Answers to system users’ questions | ❌ |
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Personal Customer Success Manager | ❌ |
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Beesender applications update (with the reinstallation of the packages) |
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Meetings with developers | ❌ | ❌ |
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Beesender Server license support | ❌ | ❌ |
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