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titleWhat is Beesender?

Beesender is an add-on to Creatio that allows you to use chats and chatbots to interact with customers and employees.

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titleHow is Beesender different from the competition?

  1. All communication takes place from the Creatio interface in real-time. The operator uses all sections and functionalities of Creatio, communicating with the client from the side communication panel.

  2. Beesender allows you to create button chatbots using the Creatio business process designer. The bot can show information to the client from Creatio or vice versa, enriching the client profile. In addition, the client can use the chatbot to initiate the launch of business processes.

  3. It is possible to customize hybrid dialogues (bot-operator-bot) with flexible configuration of the chat and routing rules between

...

  1. agents, groups of

...

  1. agents, and chatbots.

  2. Beesender adds instant messengers to the communications in the "Contact Card”. Any user who has a Beesender

...

  1. Chat Master license can initiate a new chat with a client or continue a previously finished chat.

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titleWhat communication channels are available?

  1. Facebook Messenger

  2. Facebook

  3. WhatsApp

  4. Twitter

  5. Instagram Direct

  6. Viber

  7. Telegram

  8. Skype

  9. Skype for business

  10. Teams

  11. WeChat

  12. Widget for websites

  13. Custom Channel (API)

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titleWhich versions of Creatio support Beesender?

Beesender can be installed on any Creatio type, starting from version 7.11.

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titleHow to install Beesender?

Beesender is installed as a separate package to Creatio. This means that the Beesender can be both cloudy and server-based. It is the same as the Creatio on which it is placed.

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titleWhat is the principle of connecting to communication channels?

Installed on Creatio Beesender package communicates with our cloud with connector for all communication channels. The connector acts as a chat router, it does not record the client’s information. You can install a connector on the company’s server (on-premise). This service requires mandatory annual maintenance.

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titleTypes of Beesender licenses?

There are two types of licenses: Beesender Chat Master (for agents) and Beesender Bot Master (for chatbots). Registered licenses are non-competitive.

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titleHow to understand how many licenses are needed to connect chatbots?

The number of chatbots is determined by the number of unique starting replicas or sets of buttons in the first chatbot menu. The license does not depend on the size of the chatbot.

1 chatbot = 1 business process = 1 license

Each license is omnichannel. Button chatbots are configured in the:

  1. Viber

  2. Telegram

  3. Facebook Messenger

  4. Chat on the corporate website (online consultant)

  5. Message in the Personal Cabinet (as an additional channel from the site)

  6. Skype

Non-button chatbots are available in:

  1. WhatsApp

  2. Twitter

  3. Instagram Direct

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titleSubscription or eternity license?

Subscription only.

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titleWhat is needed to install Beesender?

Each agent must have a Creatio license and the Beesender Chat Master license. You don’t need special (separated) Creatio licenses to launch the Beesender Bot Master license.

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titleHow long does take to install and connect Beesender?

In less than an hour, there is a master connection.

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titleWhat is included in the price of licenses?

The price of licenses includes our services for standard installation of the program, connecting communication channels, and basic user training.

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titleWhat is not included in the price of licenses?

The most popular queries that we perform for the additional fee:

  1. Configure Button Chatbots

  2. Customizing the appearance of the widget of an online consultant to match the style of the site

  3. Import the ID client from the CMS system (for identification of the interlocutor who communicates from the post-authorization zone of the website).

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titleHow difficult is it to create chatbot?

For a specialist who can customize business processes in Creatio, it’s easy. There is a user manual and templates for ready-to-use chatbots (on the marketplace). 

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title How much does the Beesender Chat Master cost?

360 USD/user/year (relevant for November 2023)

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titleHow much does a Beesender Bot Master cost?

2400 USD/year/license (relevant for November 2023)

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titleWhat are the rate for technical support?

The rate for technical support depends on the subscription cost:

Basic

Business

Premium

Package cost, % of the subscription cost

5%

12%

20%

Case registration time

24/7

24/7

24/7

Case registration channels

  • client portal

  • website chatbot

  • email

  • client portal

  • website chatbot

  • email

  • client portal

  • website chatbot

  • email

Support hours (GMT +1/+2/+3/+8/+10 ; GMT 2

9 am – 6 pm
(Monday – Friday)

9 am – 6 pm
(Monday – Sunday)

24/7

Communication
channels with support team

  • client portal

  • email

  • client portal

  • email

  • client portal

  • email

  • cell phone

  • Skype

Response time for high
priority cases
working hours

4

1

1

Response time
for incidents of 2-4 priority,
working hours

8

4

2

Case processing

+

+

+

Number of authorized contacts eligible to submit support cases

2

5

15

Answers to system administrator’s questions

+

+

+

Answers to system users’ questions

-

+

+

Personal Customer Success Manager

-

+

+

System update with the reinstallation of the packages

-

Up to 2 times per
year

Up to 4 times per
year

Meetings with system developers

-

-

+

Beesender Server license support

-

-

+

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titleHow can I get to know Beesender?

You can order presentations and system demonstrations.

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titleWho is the developer of Beesender?

Lithuanian company “Aimaras" - https://aimaras.com

We have been working with Creatio since 2005.

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titleWhere can I find out more about Beesender?

On our website: www.beesender.com