...
401 Error during Synchronization
Issue 1: If you are encountering a 401 error during synchronization, the issue may be related to the accuracy of your login and password in the "Beesender chat configuration" section.
...
Re-enter the login and password in the "Beesender chat configuration" section.
Save the changes to the section.
Attempt to synchronize again to ensure that the updated login and password have been properly applied.
Issue 2: BPMCSRF token option is disabled in your system
Solution:
If you are using an On-site system, contact your IT specialists and request that they enable the BPMCSRF token option in the CRM system settings on the server.
If you are using a Cloud system, contact Creatio technical support and request that they enable the BPMCSRF token option for your system.
404 Error during Synchronization
...
To resolve this issue, please contact Creatio technical support and request that static content be enabled. Specifically, ask for the "UseStaticFileContent" flag to be turned on.
The Chatbot Not Recognizing Client Button Clicks
Issue: You've properly configured your chatbot and ensured that all flows after the Beesender: Ask a question element are accurately set up. However, the chatbot doesn't recognize when a client clicks a button. This could be due to an unseen space at the beginning or end of the button text.
Solution: Eliminate Excess Spaces in Button Text
To address this, go to the chatbot process in the Business Process Designer. Identify the Beesender: Ask a question element where the chatbot seems to stall. Investigate each button for potential spaces at the start or end of the button text. If found, these spaces need to be removed. Don't forget to save your modifications to the process.