Dashboards The dashboards section contains 4 tabs:
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Live tab
The Live tab contains 6 dashboards:
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Chats in Queue (Column type). This dashboard displays open chats in which no agent is assigned and the number of messages from the client is > 0.
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Daily tab
The Daily tab contains 7 dashboards:
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Chats Today (Area type). This dashboard shows the number of chats created today sorted by hour.
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Chats Past 30 Days (Area type). This dashboard shows the number of created chats during the previous 30 days фтв sorted by day and month.
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Total tab
Total The total tab contains 5 dashboards:
Total Chats. This dashboard displays the total number of chats created in the system.
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Chats by Agent. This dashboard displays the number of created chats sorted by the agents.
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Agents in the chats tab
Agents in chats tab contains 4 dashboards:
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