...
2. Click Add lookup and select Answer example Chat processes. Set lookup name, for example - Answer templatesChat processes
| Info |
|---|
Note. Skip steps 1-2 if the lookup was added earlier |
...
| Tip |
|---|
The process has been added. After refreshing the page, the process will be available for selection in the Communication Agent Panel |
...
Create a new Chat close category
In the same way, a Category can be added.
Go to the workplace Studio and open the section Lookups or go to the section Lookups from the System Designer ⚙️
Click Add Lookup and select Chat Category. Set lookup name, for example - Beesender Chat Category
| Info |
|---|
Note. Skip steps 1-2 if the lookup was added earlier |
Open the contents of the added lookup and click Add
Specify a Name of the category, for example, Consultation
| Tip |
|---|
Category added. After refreshing the page, the category will be available for selection in the Communication Agent Panel after page refresh |
Create a new Chat close Subcategory
In the same way, a Subcategory can be added.
Go to the workplace Studio and open the section Lookups or go to the section Lookups from the System Designer ⚙️
Click Add lookup and select BeesenderChatSubCategory. Set lookup name, for example - Beesender Chat Subcategory
| Info |
|---|
Note. Skip steps 1-2 if the lookup was added earlier |
Open the contents of the added lookup and click Add
Specify a Name of the subcategory, for example, Consultation
In the Chat category field, select the template type, for example, Dialog
| Tip |
|---|
Subcategory added. After refreshing the page, the subcategory will be available for selection in the Communication Agent Panel after page refresh |