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2. Click Add lookup and select Answer example Chat processes. Set lookup name, for example - Answer templatesChat processes
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Note. Skip steps 1-2 if the lookup was added earlier |
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Create a new Chat close Subcategory
In the same way, a Category Subcategory can be added.
Go to the workplace Studio and open the section Lookups or go to the section Lookups from the System Designer ⚙️
Click Add lookup and select BeesenderChatSubCategory. Set lookup name, for example - Beesender Chat Subcategory
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Subcategory added. After refreshing the page, the category subcategory will be available for selection in the Communication Agent Panel after page refresh |