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401 Error during Synchronization
To resolve the Issue 1: If you are encountering a 401 error during synchronization, it's often necessary to verify the issue may be related to the accuracy of the your login and password in the "Beesender chat configuration" section. It's recommended to re
Solution:
Re-enter the login and password
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in the "Beesender chat configuration" section.
Save the changes to the section.
Attempt to synchronize again to ensure that the updated login and password have been properly applied.
Issue 2: BPMCSRF token option is disabled in your system
Solution:
If you are using an On-site system, contact your IT specialists and request that they enable the BPMCSRF token option in the CRM system settings on the server.
If you are using a Cloud system, contact Creatio technical support and request that they enable the BPMCSRF token option for your system.
404 Error during Synchronization
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Issue 1: Your system server cannot find the Beesender service.
Solution:
If you encounter issue #1, please Please ensure that your service has access to the resource specified in the BeesenderOperatoHost system setting.
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If you encounter issue #2, it may indicate an unstable internet connection. Please try again later.
Endless Loading Screen in Beesender Settings Wizard
Issue: If you experience an endless loading screen in the Beesender settings wizard (the window that appears after installing the Beesender package and prompts for your login, password, and token), it may be necessary to compile the system.
Solution:
Navigate to the system designer.
Select Advanced Settings.
Click on Compile on the opened page.
Wait for the compilation process to finish.
Verify that the compilation was successful.
License is overdue Error in Beesender Chat Configuration
Issue: If you receive a "License is overdue" error when attempting to make changes in the "Beesender Chat Configuration" section, it means that the user you are logged in as does not have a Beesender Chat Master license. This will prevent you from making changes to the "Beesender Chat Configuration" section.
Solution:
To resolve this issue, follow these troubleshooting instructions:
Navigate to the system designer.
Open the License Manager section.
Select the Beesender Chat Master license.
On the Licensed Users tab, click on "Add" and select the user to whom you need to grant the license.
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Alternatively, navigate to the Users section in the system designer.
Select the user to whom you need to grant the license.
On the Licenses tab, check the box next to the Beesender Chat Master license to grant the license to the user.
Chatbot Getting Stuck on Beesender: Button message Element
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To resolve this issue, please contact Creatio technical support and request that static content be enabled. Specifically, ask for the "UseStaticFileContent" flag to be turned on.
The Chatbot Not Recognizing Client Button Clicks
Issue: You've properly configured your chatbot and ensured that all flows after the Beesender: Ask a question element are accurately set up. However, the chatbot doesn't recognize when a client clicks a button. This could be due to an unseen space at the beginning or end of the button text.
Solution: Eliminate Excess Spaces in Button Text
To address this, go to the chatbot process in the Business Process Designer. Identify the Beesender: Ask a question element where the chatbot seems to stall. Investigate each button for potential spaces at the start or end of the button text. If found, these spaces need to be removed. Don't forget to save your modifications to the process.