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About
The Service Bot, an expansion to the existing Welcome Bot, is an advanced customer support tool. It facilitates the creation of support tickets ('Report an Issue', 'Suggest an Idea', 'Leave a Feedback') and allows users to view and manage their tickets with options to supplement or cancel them ('Request Status'). A notable feature includes file attachments at any point in the interaction, ensuring comprehensive case details. This tool is crucial for businesses seeking to enhance customer engagement, transparency, and operational efficiency.
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After successfully installing the Service Bot application, a new section will appear in the Beesender workspace called Welcome bot configuration |
Link the
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Service Bot process to the chatbot agent
Next, you need to link the Beesender - Welcome Bot process to the chatbot in the Beesender chat configuration. To do this:
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The "Request status" fields group includes a list of text fields that correspond to the chatbot's replies and buttons used in the process of providing information about a request to the user. These are triggered when the user clicks on the "Request status" button. You have the flexibility to rephrase them according to your preference.
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Product Demo: A Visual Walkthrough of Our Offering
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