Page Comparison

Package cost, % of the subscription cost

Free

10% of the licenses price

20% of the licenses price

Case registration time

24/7

24/7

24/7

Case registration channels

• website chatbot

• email

• website chatbot

• email

• website chatbot

• email

Support hours (GMT +1/+2/+3/+8/+10 ; GMT -2)

9 am – 6 pm
(Monday – Friday)

9 am – 6 pm
(Monday – Sunday)

24/7

Communication channels with the support team

• email

• email

• phone

• email

• phone

• Skype

Response time for high-priority cases, working hours

4

1

1

Response time for incidents of 2-4 priority, working hours

8

4

2

Case processing

Number of authorized contacts eligible to submit support cases

2

5

15

Answers to system administrator’s question

Answers to system users’ questions

❌

Personal Customer Success Manager

❌

Beesender applications update (with the reinstallation of the packages)

Meetings with developers

❌

❌

Beesender Server license support

❌

❌