Before configuring Beesender, make sure you have licenses, Beesender token, and installed Beesender package
After the successful installation of Beesender in the system designer, in the Import and integration section, a new section, Beesender Chat Configuration, will appear. There will also be a new Beesender workplace and the Chats section in it.
Beesender Configuration
Go to the ⚙️ System designer
Click Beesender Chat Configuration in the Import and Integration section
In the window that opens, in Step 1, fill in the following fields:
Secret key – is your personal token that you can get from your manager or Beesender.
Login – User login with system administrator rights
Password – User password with system administrator rights
Click Next
In Step 1, set checkboxes or leave it empty:
Set the waiting period for the client's response, min. – check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically closed if there are no client messages after the specified time has elapsed
Set the waiting period for operator response, min. – check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically transferred to another agent if the current agent does not answer within the specified time
Click Next
Step 3 is the final one. In Step 3, windows may appear:
Number of process running instances “BeesenderSaveAfkChats” found N. Cancel them? – Click Yes
Number of process running instance “BeesenderCloseOldChats” found N. Cancel them? – Click Yes
Click Finish
Done! Beesender is set up. You can proceed to adding channels and operators.
One secret key (token) can only be used in one environment! To get tokens for development/testing environments, contact Beesender technical support
Description of configuration options
To change settings and/or configure channels/operators, you can go to Beesender Chat Configuration:
Go to the ⚙️ System designer
Click Beesender Chat Configuration in the Import and Integration section
Change parameters at the left panel
Field | Description |
|---|---|
Name | Beesender. Read-only |
Login | User login with system administrator rights |
Password | User password with system administrator rights |
Close chats without messages | Set the checkbox if you want chats to be automatically closed if there are no client messages after the time specified in the Time for closing chat after last message (minutes) field |
Time for closing chat after last message (minutes) | Specify the time in minutes after which chats will be automatically closed if there are no client messages, if the Close chats without messages checkbox is checked |
Transfer chats without operator answer | Check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically closed if there are no client messages after the specified time has elapsed |
Time for changing operator (minutes) | Check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically transferred to another agent if the current agent does not answer within the specified time |
When changing the login and/or password of the administrator, be sure to fill in the Login and Password fields with new values, click Save. Then select Actions and click Synchronize.