Install the BeesenderOmnichannel Package
Go to Application Hub
Select New application
Select Install from file
Select BeesenderOmnichannel
Click Install
Done. After successful installation, proceed to the next step.
BeesenderOmnichannel settings
If you already have an OmniToken
Go to the section Chat
Click Action
Select Sychronize
After successful synchronization, you can proceed to adding channels
If you don't have a OmniToken
Go to the section Chat
Click Action
Select Sychronize
Fill in the next fields:
Account name
Phone number
Email
Click Send
6. Click Next
7. Specify the Login and Password of a user with system administrator role in the appropriate fields
8. Click Save
After successful synchronization, you can proceed to adding channels
Add channels
Website
Go to the System designer > Chat configuration > Channels
Click + and select Website
Fill in the next fields:
Channel name – Value at your discretion
Domain – Fill in your website domain (for example: beesender.com)
Chat queue – Select chat queue from the list
Active – Set the checkbox if you are ready to use the channel
As script – Set the checkbox
As vue component – Don’t set the checkbox
Copy Script and use it on you Website
Important! In a situation where a person opens a widget, but does not write anything yet, a chat is created in the system. To ignore this signal, this line is added to the script:
window.beesenderchatconfig.sendInitialMessageOnWidgetButtonClick = false;
Viber
Select existing Bot or Create New (follow the link https://beesender.atlassian.net/wiki/spaces/UM/pages/884703295/Viber#Create-Bot-Account )
Copy Token
Go to the Creatio
Go to the System designer > Chat settings > Channels
Click + and select Viber
Fill in the next fields:
Channel name – Value at your discretion
Token – Token from Bot Account Viber
Chat queue – Select chat queue from the list
Active – Set the checkbox if you are ready to use the channel
Click Add
Create Instagram Business Account https://beesender.atlassian.net/wiki/spaces/UM/pages/3154968590/Instagram+Direct#Preparing-an-Instagram-account.
Connect to Facebook https://beesender.atlassian.net/wiki/spaces/UM/pages/3154968590/Instagram+Direct#Connecting-Instagram-account-to-Facebook
Go to the Creatio
Go to the System designer > Chat settings > Channels
Click + and select Instagram
Continue with Facebook (Facebook Account)
Click Next
Select Page from the list
Click Attach page
Fill in the next fields:
Channel name – Value at your discretion
Chat queue – Select chat queue from the list
Active – Set the checkbox if you are ready to use the channel
Click Add