In this section, you will find troubleshooting instructions for resolving potential issues.
Chat not working or synchronization error
To troubleshoot issues with chat functionality or synchronization errors, verify the values of the BeesenderOperatorToken and BeesenderOperatorAppId system settings. These settings must correspond with each other and should not have checkmarks (checkboxes) enabled. Ensure that both settings have a token value without spaces at the beginning or end of the token-containing string.
Synchronization error
401 Error during Synchronization
To resolve the 401 error during synchronization, it's often necessary to verify the accuracy of the login and password in the "Beesender chat configuration" section. It's recommended to re-enter the login and password, save the changes, and then synchronize again to ensure they're properly updated.
Chatbot Getting Stuck on Beesender: Button message Element
Issue: Chatbot gets stuck on the Beesender element with message buttons and does not send the message to the chat.
Solution:
Go to the Studio workplace and open the System Settings section, or navigate to the System Settings section from the system designer.
In the filter, select Code and enter the value UsePerformerCultureInUserTask.
Open the found setting and uncheck the checkbox.
To restart the site:
If you are using Creatio Cloud, submit a request to Creatio technical support to reboot your system.
If you are using Creatio On-site, contact the IT specialists in your company and request a system reboot.
Empty Agent Panel
If the agent panel is empty (no labels or icons are visible), it may be necessary to request that static content be enabled in the system by contacting Creatio technical support. This can be done by requesting the "UseStaticFileContent" flag to be turned on.