To switch to 
Online status, click Set online status
To switch to Paused status, click Set pause status
To switch to Offline status, click Set offline status
Here you will find the step-by-step description on how to switch agent status and the description of the statuses to choose the appropriate one
To switch to Online status, click Set online status
To switch to Paused status, click Set pause status
To switch to Offline status, click Set offline status
Click on the status at the top of the agent panel
Select status, what you need
When an agent logs out (i. e., closes the session), their status will be changed to Offline automatically and new chats will not be distributed to this agent. |
OnlineSwitch to Online status, when you're ready to receive new chats.
An agent with an online status will see new messages and chats on the communication panel of the application and will be able to process them and send responses.
Do not descriptionSwitch to Do not description status, if you want to take a break.
An agent with the paused status will see only previously received chats on the communication panel and will be able to process them and send responses. New chats are not distributed to paused users.
OfflineSwitch to Offline status, when you have finished work.
An agent with the offline status will see only previously received chats on the communication panel and will be able to process them and send responses. New chats are not distributed to offline agents.
To switch to Online status, click Set online status
To switch to Paused status, click Set pause status
To switch to Offline status, click Set offline status
Click on the status at the top of the agent panel
Select status, what you need
When an agent logs out (i. e., closes the session), their status will be changed to Offline automatically and new chats will not be distributed to this agent. |
OnlineSwitch to Online status, when you're ready to receive new chats.
An agent with an online status will see new messages and chats on the communication panel of the application and will be able to process them and send responses.
Do not descriptionSwitch to Do not description status, if you want to take a break.
An agent with the paused status will see only previously received chats on the communication panel and will be able to process them and send responses. New chats are not distributed to paused users.
OfflineSwitch to Offline status, when you have finished work.
An agent with the offline status will see only previously received chats on the communication panel and will be able to process them and send responses. New chats are not distributed to offline agents.