email support@beesender.com submitting the support request to a Customer Portal using a chatbot on the website https://beesender.com
Dear friend! Thank you for choosing Beesender. We will try our best to help you to get the maximum value out of our product. Feel free to contact us if you have any questions, troubles, or ideas. |
You can reach our technical support via different channels:
email support@beesender.com submitting the support request to a Customer Portal using a chatbot on the website https://beesender.com
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Basic | Business | Premium | |
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Package cost, % of the subscription cost | 5% of the licenses price | 12% of the licenses price | 20% of the licenses price |
Case registration time | 24/7 | 24/7 | 24/7 |
Case registration channels |
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Support hours (GMT +1/+2/+3/+8/+10 ; GMT -2) | 9 am – 6 pm | 9 am – 6 pm | 24/7 |
Communication channels with support team |
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Response time for high-priority cases, working hours |
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Response time for incidents of 2-4 priority, working hours |
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Case processing |
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Number of authorized contacts eligible to submit support cases |
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Answers to system administrator’s question |
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Answers to system users’ questions |
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Personal Customer Success Manager |
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Beesender applications update (with the reinstallation of the packages) |
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Meetings with system developers |
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Beesender Server license support |
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After launching the Beesender product, you'll be provided with user portal access (pay attention on a number of authorized contacts eligible to submit support cases). |
Link: https://beesender.creatio.com/
Login/password – your full name (for example, Andrew Baker)
In the “Portal cases” section, by clicking on the New case button, you can send a request to the Beesender technical support service.
Р4/Р3 – minor breakdowns, for example, one channel does not work or questions of a consulting nature
Р2 – the system is operational, but partially
Р1 – the system is completely inoperative, the operators are inactive and/or the licenses have expired
Request – questions related to the logic of the existing functionality; providing the necessary information on products; consultation on BP and Chatbots; licensing, etc. (has priority P3 / P4)
Incident – problems with working out the functionality of Beesender products; stop sending and receiving messages, creating chats, working and adding channels/agents (may have all priorities, depending on the severity)
A brief description of the problem.
A detailed description of the issue encountered (Current behaviour vs. Expected behaviour) with screenshots (Creatio interface and browser console), or screencasts. Please do not forget to provide access to your system, if you want us to check the issue immediately.
Business processes Modifications in Beesender packages |
