Beesender Chat Configuration

After the successful installation of Beesender in the system designer, in the Import and integration section, a new section, Beesender Chat Configuration, will appear. There will also be a new Beesender workplace and the Beesender chats section in it.

Beesender Configuration

Authorization by API Key

Open

1. Go to the System designer

2. Click Beesender Chat Configuration in the Import and Integration section

3. In the window that opens, in Step 1, fill in the following fields:

   • Secret key – is your personal token that you can get from your manager or Beesender or click a Token request button

     • Fill in the following fields in the next window:

       • Company name: Enter the name of your company.

       • Phone number: Enter the contact person's phone number.

       • Email: Enter the contact person's email address.

     • Click "Send".

     • Once the token is successfully obtained, the Secret key field will be filled in (Using the Token request button you will receive a token valid for 2 weeks. To renew the token, please send a request to support@beesender.com).

   • API Key – click “Generate an API Key”, and the API Key field will be automatically filled.

4. Click Next

5. In Step 2, set checkboxes or leave it empty:

   • Set the waiting period for the client's response, min. – check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically closed if there are no client messages after the specified time has elapsed (Minimum interval: 5 minutes. Lower values will be automatically adjusted)

   • Set the waiting period for agent response, min. – check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically transferred to another agent if the current agent does not answer within the specified time

6. Click Next

7. Step 3 is the final one. In Step 3, windows may appear:

   • Number of process running instances “BeesenderSaveAfkChats” found N. Cancel them? – Click Yes

   • Number of process running instance “BeesenderCloseOldChats” found N. Cancel them? – Click Yes

8. Click Finish

Authorization by Login and Password

Open

1. Go to the System designer

2. Click Beesender Chat Configuration in the Import and Integration section

3. In the window that opens, in Step 1, fill in the following fields:

   • Secret key – is your personal token that you can get from your manager or Beesender or click a Token request button

     • Fill in the following fields in the next window:

       • Company name: Enter the name of your company.

       • Phone number: Enter the contact person's phone number.

       • Email: Enter the contact person's email address.

     • Click "Send".

     • Once the token is successfully obtained, the Secret key field will be filled in (Using the Token request button you will receive a token valid for 2 weeks. To renew the token, please send a request to support@beesender.com).

   • Login – User login with system administrator rights

   • Password – User password with system administrator rights

4. Click Next

5. In Step 2, set checkboxes or leave it empty:

   • Set the waiting period for the client's response, min. – check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically closed if there are no client messages after the specified time has elapsed (Minimum interval: 5 minutes. Lower values will be automatically adjusted)

   • Set the waiting period for agent response, min. – check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically transferred to another agent if the current agent does not answer within the specified time

6. Click Next

7. Step 3 is the final one. In Step 3, windows may appear:

   • Number of process running instances “BeesenderSaveAfkChats” found N. Cancel them? – Click Yes

   • Number of process running instance “BeesenderCloseOldChats” found N. Cancel them? – Click Yes

8. Click Finish

Description of configuration options

To change settings and/or configure channels/operators, you can go to Beesender Chat Configuration:

1. Go to the System designer

2. Click Beesender Chat Configuration in the Import and Integration section

3. Change parameters at the left panel