How to check whether a customer’s answer contains a specific keyword
To check if a customer’s response contains a specific keyword in a business process, follow these steps:
After the Beesender: Ask a question element, add a Conditional Flow.
In the Condition, select Formula.
Use the Answer parameter from the Beesender: Ask a question element and apply the following expression:
[#Beesender: Ask a question.Answer#].ToLower().Contains("value")
Replace "value" with the keyword you want to search for.
This condition will return true if the customer’s answer contains the specified word, regardless of letter case.
