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Go to the ⚙️ System designer
Click Beesender Chat Configuration in the Import and Integration section
In the window that opens, in Step 1, fill in the following fields:
Secret key – is your personal token that you can get from your manager or Beesender.
Login – User login with system administrator rights
Password – User password with system administrator rights
Click Next
In Step 1, set checkboxes or leave it empty:
Set the waiting period for the client's response, min. – check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically closed if there are no client messages after the specified time has elapsed
Set the waiting period for operator response, min. – check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically transferred to another agent if the current agent does not answer within the specified time
Click Next
Step 3 is the final one. In Step 3, windows may appear:
Number of process running instances “BeesenderSaveAfkChats” found N. Cancel them? – Click Yes
Number of process running instance “BeesenderCloseOldChats” found N. Cancel them? – Click Yes
Click Finish
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Done! Beesender is set up. You can proceed to adding channels and operators. |
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