| Info |
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Before configuring Beesender, make sure you have licenses, Beesender token, and installed Beesender package |
After the successful installation of Beesender in the system designer, in the Import and integration section, a new section, Beesender Chat Configuration, will appear. There will also be a new Beesender workplace and the Chats section in it.
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Field | Description |
|---|---|
Name | Beesender. Read-only |
Login | User login with system administrator rights |
Password | User password with system administrator rights |
Close chats without messages | Set the checkbox if you want chats to be automatically closed if there are no client messages after the time specified in the Time for closing chat after last message (minutes) field |
Time for closing chat after last message (minutes) | Specify the time in minutes after which chats will be automatically closed if there are no client messages, if the Close chats without messages checkbox is checked |
Transfer chats without operator answer | Check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically closed if there are no client messages after the specified time has elapsed |
Time for changing operator (minutes) | Check the box and fill in the field, specifying the time in minutes, if you want chats to be automatically transferred to another agent if the current agent does not answer within the specified time |
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