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social media business page
messenger business account
bot in messengers
website widget
widget on a portal
widget in a mobile app
Channel parameters
The table shows the main parameters common to all types of channels
Channel name | You can set an arbitrary value for the channel name. The name of the channel will be displayed in the chat card, it is necessary to understand in which communication channel the communication with the client was. |
Token | The token is issued on the side of the messenger/social network |
Chat weight | Chat weight unit. This parameter is required to set the load on the agent |
Add channel
Go to the ⚙️ System Designer
Click Beesender Chat Configuration in the Import and Integration section
On the channels tab, click ➕ and select the channel type
Fill in all the fields in the window that appears and click Add
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