The Agents detail is used by the Creatio system administrator to add new chat agents.
Who can be an agent?
Human – chatting with the client is conducted by a person assigned as an operator. To add a human agent, you must have a Beesender Chat Master license
Chatbot – chatting with a client is conducted by a chatbot configured using the Creatio business process designer. To add a chatbot type operator, you need a Beesender Bot Master license.
Add an agent
Go to the ⚙️ System Designer
Click Beesender Chat Configuration in the Import and Integration section
On the Agents tab, click ➕
Fill in all the fields in the window that appears:
Click Add