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WhatsApp HSM templates can be used in a variety of scenarios, such as customer onboarding, appointment reminders, and account updates. They allow businesses to create a more personalized and engaging customer experience while also streamlining communication and improving customer satisfaction.
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It's important to note that businesses can only use HSM to send transactional messages and not for promotional purposes. HSM messages must also be sent within 24 hours of the customer's last interaction with the business on WhatsApp. After this window, businesses can only send messages that the customer has explicitly opted in to receive. |
To register for WhatsApp HSM, businesses need to follow a few simple steps:
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