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1. Sign in to your Twilio account and navigate to the WhatsApp Senders page.

2. Click on the phone number you want to register HSM messages for.

3. Scroll down to the "Message Templates" section and click "Add a New Template".

4. Enter a name for the template and select "HSM" as the message type.

5. Enter the template parameters, which are the variables that will be replaced with specific values in your messages.

6. Click "Save TemplateGo to the WhatsApp templates page.

7. Click "New message Template".

8. Fill in the following fields:

   • Template name

   • Template category – select a category from the list

   • Message language – select a language from the list

   • Message body

9. Click "Save template for WhatsApp approval".

Once you've registered your HSM templates, you can use them in your WhatsApp messages by referring to the template name and providing the necessary parameter values. Twilio will automatically replace the parameters with the correct values when sending the message to your WhatsApp recipient.

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Troubleshooting

Agent Messages Not Reaching WhatsApp in Beesender

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