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1. Go to the System designer > Chat settings > Channels

2. Click + and select Line

3. A new window will then appear, in which the url URL address is already generated, which will be needed for further configuration. The channel can already be named arbitrarily here and the chat weight queue can be specified. The last step is to add a token. Copy the address from the WebHook column.

   

4. Go back to the Line developer console and in the channel settings go to the "Messaging Api" tab where you find the "Webhook settings" heading and click on the "Edit" button. This will bring up an input box where you need to paste the previously copied URL address and click on the Update button.

5. Then move the "Use webhook" slider to the right and you can verify the validity of the entered URL by pressing the "Verify" button. If the query to the specified URL is successful, "Success" appears on the screen.

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   You can then click on "Edit" and set up the chat.

    

   Note: The setup example below is not absolutely correct, due to the fact that at the moment messages only go one way (from Line to system). Therefore, the chat configuration and this entire article may change in the future.

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This tab also shows the token. Go to the bottom of the page and under the heading "Channel access token" get the token, which is inserted in the channel settings in the system.

Skype

Learn how to register an account here: https://beesender.atlassian.net/wiki/spaces/UM/pages/889585731/Skype#Create-a-Microsoft-account

1. Go to the System designer > Chat settings > Channels

2. Click + and select Skype

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3. Fill in the next fields:

   • Channel name – Value at your discretion

   • Appid – Value from the Microsoft Azure account (next step)

   • AppPassword – Value from the Microsoft Azure account (next step)

   • Chat queue – Select chat queue from the list

   • Webhook – Copy this value

   • Active – Set the checkbox if you are ready to use the channel

4. Go to your Microsoft Azure account, and select your bot.

5. Open Settings tab and put Webhook to the Messaging endpoint field

6. Click Manage next to the Microsoft App ID field

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7. A new window appears, where you probably need to log in again. After entering a password you will see the application managing window. 

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8. Copy the Application ID and set it to the Appid field in the Creatio

9. To get AppPassword press "Generate New Password". Cope it and set to the AppPassword field in the Creatio

10.  Click Add

11. Next, add bot to the Skype channel in Azure and press "Save". New channel will be created.

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Choose "Skype" blue button to get your bot link. 

Teams

Learn how to register an account here: https://beesender.atlassian.net/wiki/spaces/UM/pages/3016130567/MS+Teams#Create-a-Microsoft-account

1. Go to the System designer > Chat settings > Channels

2. Click + and select Teams

Twitter

Website

Workplace

To connect your Workplace channel to your system, it's necessary to first create a Workplace account. If you already have an account, you can proceed to the steps for adding a channel in Creatio. We would like to guide you through the process of creating a Workplace account and adding a channel in Creatio, so you can start utilizing Workplace in your system effectively. Thank you for choosing our guide as a resource, and we hope to provide you with a helpful experience.

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